Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or using our solar quotation management platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

• These terms constitute a legally binding agreement between you and the company
• Your continued use of the platform after any modifications constitutes acceptance of new terms
• You must be at least 18 years old or have legal capacity to enter into contracts
• You represent that you have the authority to bind your organization to these terms
• These terms supersede all prior agreements and understandings
• Any violation of these terms may result in immediate account termination

2. Description of Service

Our platform provides solar quotation management services including:

• Solar project quotation generation and management with customizable templates
• Customer relationship management tools and lead tracking systems
• Proposal creation, customization, and digital signature capabilities
• Business analytics, reporting, and performance tracking dashboards
• Document management, storage, and version control systems
• Payment tracking, invoicing, and comprehensive financial reporting
• SMS and WhatsApp integration for automated customer communication
• Multi-user access with role-based permissions and security controls
• Data backup, recovery services, and cloud storage solutions
• Technical support, customer service, and training resources
• Regular software updates, feature enhancements, and security patches
• Integration capabilities with third-party services and APIs
• Mobile-responsive interface and cross-platform compatibility

3. User Accounts and Registration

To access our services, you must:

• Provide accurate, complete, and current registration information at all times
• Maintain the security and confidentiality of your account credentials
• Be at least 18 years old or have legal capacity to enter contracts
• Represent a legitimate solar business or related entity with proper licensing
• Notify us immediately of any unauthorized use or security breach of your account
• Accept full responsibility for all activities conducted under your account
• Ensure your contact information remains current and accessible for communications
• Comply with all applicable laws and regulations in your jurisdiction
• Not create multiple accounts for the same business entity without permission
• Not share account credentials with unauthorized personnel or third parties
• Use strong passwords and enable security features when available
• Regularly review account activity and report any suspicious behavior
• Maintain valid payment information for subscription services

4. Acceptable Use Policy

You may not:

• Upload false, misleading, fraudulent information or forged documentation
• Violate any applicable laws, regulations, or industry standards in your jurisdiction
• Infringe on intellectual property rights of any third party or entity
• Attempt to gain unauthorized access to our systems, servers, or other users' accounts
• Distribute malware, viruses, or any harmful code, scripts, or content
• Spam, send unsolicited communications, or engage in bulk messaging activities
• Share your account credentials with unauthorized users or third parties
• Use the platform for any illegal business activities, fraudulent schemes, or scams
• Reverse engineer, decompile, or attempt to extract our source code
• Create derivative works or competing services based on our platform
• Interfere with or disrupt the platform's functionality, security, or performance
• Use automated tools, bots, scrapers, or scripts without explicit written permission
• Collect, harvest, or store user data for unauthorized or commercial purposes
• Impersonate other users, companies, entities, or our staff members
• Post or transmit any defamatory, obscene, threatening, or offensive content
• Engage in any activity that could damage our reputation, business, or relationships
• Attempt to circumvent any security measures or access controls
• Use the service to compete directly with our business model

5. Subscription and Payment Terms

Our service operates on a subscription basis with strict payment terms:

• Free Trial: New users receive a limited-time free trial with restricted features and functionality
• Subscription Plans: Various plans available with different features, user limits, and pricing tiers
• Payment: Subscriptions are billed in advance on a monthly or annual basis as selected
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• No Refunds: All payments are final and non-refundable under any circumstances
• Price Changes: We reserve the right to modify pricing with 30 days advance notice
• Payment Methods: We accept major credit cards, debit cards, and authorized bank transfers
• Failed Payments: Service may be immediately suspended for failed, declined, or disputed payments
• Taxes and Fees: You are responsible for all applicable taxes, duties, and transaction fees
• Currency: All prices are in Indian Rupees (INR) unless otherwise explicitly specified
• Billing Disputes: Must be reported within 30 days of billing date or waived forever
• Late Fees: May apply for overdue accounts as permitted by applicable law
• Collection Costs: You agree to pay all costs of collection including legal fees
• Chargebacks: Unauthorized chargebacks will result in immediate account termination

6. Data Ownership and Security

Your data ownership and our comprehensive security commitments:

• Your Content: You retain full ownership of all data you upload to our platform
• Data Security: We implement industry-standard security measures, encryption, and access controls
• Data Backup: Regular automated backups are performed for data protection and disaster recovery
• Data Export: You can export your data at any time in standard, portable formats
• No Data Sharing: We do not share, sell, rent, or monetize your data with third parties
• Data Processing: We process data only as necessary to provide contracted services
• Data Retention: Data is retained as long as your account remains active and in good standing
• Data Deletion: Data may be permanently deleted after account termination without recovery options
• Compliance: We comply with applicable data protection regulations and industry standards
• Security Incidents: We will notify you of any security breaches affecting your data within reasonable time
• Data Location: Data may be stored and processed in various geographic locations for performance
• Third-Party Services: Some features may use trusted third-party services bound by confidentiality
• Data Accuracy: You are responsible for the accuracy and legality of all uploaded data
• Backup Responsibility: You should maintain independent backups of critical business data

7. Service Availability and Support

We strive to provide reliable service with the following commitments and limitations:

• Uptime Target: We aim for 99.9% service availability but do not guarantee uninterrupted service
• Scheduled Maintenance: Planned maintenance may cause temporary downtime with advance notice
• Emergency Maintenance: Unscheduled maintenance may occur without notice for security or stability
• Support Hours: Customer support available during standard business hours in our timezone
• Response Times: Support response times vary by subscription plan and issue severity
• Platform Updates: Regular updates and improvements may temporarily affect functionality
• Feature Changes: We may modify, add, or remove features at our discretion
• Service Interruptions: We are not liable for service interruptions beyond our control
• Third-Party Dependencies: Service availability may depend on third-party providers
• Geographic Limitations: Service may not be available in all countries or regions

8. Intellectual Property Rights

All platform content and technology are protected by comprehensive intellectual property rights:

• Our Property: Our platform, software, code, and content are proprietary and protected
• Restrictions: You may not copy, modify, distribute, or create derivative works
• Your Content: Your uploaded content remains your intellectual property
• License Grant: You grant us license to use your content to provide contracted services
• Trademarks: Our trademarks and logos may not be used without written permission
• Copyright: All original content is protected by copyright laws
• Trade Secrets: Our algorithms and processes are confidential trade secrets
• Patent Rights: Our technology may be protected by patents and patent applications
• Infringement Claims: You agree to indemnify us against any IP infringement claims
• DMCA Compliance: We comply with Digital Millennium Copyright Act procedures

9. Limitation of Liability

We are not liable for any damages including but not limited to:

• Direct Damages: Any direct damages exceeding the amount paid for services in the last 12 months
• Indirect Damages: Indirect, incidental, consequential, or punitive damages of any kind
• Business Losses: Loss of profits, revenue, data, business opportunities, or goodwill
• Service Issues: Service interruptions, technical issues, or system failures
• Third-Party Actions: Actions, content, or services provided by third parties
• Data Loss: Loss or corruption of data due to any cause including our negligence
• Security Breaches: Unauthorized access to your account or data
• User Errors: Mistakes, misuse, or misunderstanding of platform features
• Integration Issues: Problems with third-party integrations or services
• Regulatory Changes: Changes in laws or regulations affecting service availability
• Force Majeure: Events beyond our reasonable control including natural disasters
• Economic Losses: Any economic or financial losses regardless of cause

10. Indemnification

You agree to indemnify and hold us harmless from all claims, damages, and expenses:

• User Content: Claims arising from your uploaded content or data
• Terms Violation: Any violation of these terms and conditions
• Legal Violations: Violation of any applicable laws or regulations
• Third-Party Claims: Claims by third parties related to your use of our service
• IP Infringement: Intellectual property infringement claims
• Privacy Violations: Violations of privacy or data protection laws
• Business Activities: Your business activities conducted using our platform
• Legal Costs: All legal fees, court costs, and attorney fees

11. Termination

Either party may terminate this agreement under the following comprehensive conditions:

• By You: Cancel your subscription at any time through your account settings
• By Us: Immediate termination for violation of terms, non-payment, or suspicious activity
• Effect of Termination: All access to services will be immediately discontinued
• Data Retention: Your data may be retained for up to 90 days then permanently deleted
• No Refunds: No refunds will be provided upon termination for any reason
• Outstanding Payments: All outstanding payments become immediately due
• Survival: Certain provisions survive termination including payment obligations
• Account Reactivation: Terminated accounts cannot be reactivated without our approval
• Data Export: You must export data before termination as we are not obligated to provide it after
• Third-Party Services: You are responsible for cancelling any connected third-party services

12. Modifications to Terms

We reserve the right to modify these terms with the following procedures:

• Notice: Changes will be posted on this page with updated effective date
• Communication: Significant changes will be communicated via email to registered users
• Acceptance: Continued use after changes constitutes acceptance of new terms
• Disagreement: You may terminate your account if you disagree with changes
• No Refunds: Termination due to term changes does not entitle you to refunds
• Binding Effect: New terms become binding on the effective date regardless of actual notice
• Version Control: We maintain records of all previous versions of terms

13. Governing Law and Disputes

These terms are governed by Indian law with mandatory dispute resolution procedures:

• Governing Law: These terms are governed by the laws of India
• Jurisdiction: All disputes subject to exclusive jurisdiction of Indian courts
• Arbitration: Disputes will be resolved through binding arbitration in India
• Class Action Waiver: You waive all rights to class action or collective lawsuits
• Individual Claims: All claims must be brought individually, not as part of group action
• Limitation Period: All claims must be brought within one year of the cause of action
• Legal Fees: Prevailing party entitled to recover all legal fees and costs
• Injunctive Relief: We may seek injunctive relief for violations without posting bond
• Consumer Protection: Local consumer protection laws may provide additional rights

14. Disclaimers and Warranties

We disclaim all warranties including:

• Merchantability: No warranty that service is suitable for commercial use
• Fitness for Purpose: No warranty that service meets your specific requirements
• Non-Infringement: No warranty that service does not infringe third-party rights
• Accuracy: No warranty regarding accuracy or completeness of information
• Availability: No warranty of uninterrupted or error-free service
• Security: No warranty that service is completely secure or free from vulnerabilities
• Results: No warranty regarding business results or outcomes from using service

15. Force Majeure

We are not liable for any failure to perform due to events beyond our reasonable control:

• Natural disasters, earthquakes, floods, or severe weather conditions
• War, terrorism, civil unrest, or government actions
• Internet outages, telecommunications failures, or infrastructure problems
• Power outages, equipment failures, or data center issues
• Pandemics, epidemics, or public health emergencies
• Labor strikes, work stoppages, or supplier failures
• Changes in laws or regulations affecting service provision
• Cyber attacks, hacking attempts, or security incidents

16. Contact Information

For questions about these Terms and Conditions, contact us through official channels only:

• Email: support{{request()->getHost()}}
• Phone:
• Address:
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
• Response Time: We aim to respond within 48 hours during business days

17. Severability

If any provision of these terms is found to be unenforceable:

• The unenforceable provision will be modified to be enforceable while preserving intent
• All other provisions remain in full force and effect
• The agreement continues to bind both parties

18. Entire Agreement

These terms constitute the complete agreement between parties:

• These terms supersede all prior agreements and understandings
• No oral agreements or representations are binding
• Modifications must be in writing and signed by authorized representatives
• Privacy Policy and Refund Policy are incorporated by reference